Ordering

Ordering methods:

We like to keep things really simple at Columbus Imports, and ordering is no exception. We have multiple ordering methods to cater for your preferences and access.

Online orders:
The easiest method of ordering is securely through our new website. A password is required to activate your account.

  • If you have a log in and password, please log in here
  • If you need a log in and password, please click here to create an account

Email orders:
If you know what you want & prefer to email us an order, please flick a note to tobi@columbusimports.com.au with your order.

It might pay to view the product names and availability on the website to speed up the ordering and dispatch process and to also avoid any disappointment with our constantly changing availabilities.

Fax orders:
Please fax orders to (02) 4311 2625
Feel free to use your own ordering template, but if you would like a blank order form, please call/email/fax us and we will send you one by your preferred method.

Phone orders:
Give Columbus a buzz if you would like to chat about our products and place an order. Again it is best to view the website beforehand if you can as this will answer most questions pertaining to product names and availability. Please call (02) 9559 1829

Gift fair orders:
Gift fairs are the best place to view new and exciting products: you can really embrace the quality of our natural products with your own eyes. We guarantee to have loads of specials on best selling products at every event and always have discounts offered for pre-payment.

Click here for our gift fair dates and locations.

Minimum orders, freight costs and delivery:

Our minimum order is only $200.00. This excludes GST and postage/freight. We feel this gives new customers a chance to trial our products and existing customers the opportunity to conduct small top up orders when needed.

Freight costs: we have moved to a flat fee structure based on destination of delivery.

New South Wales: $18.00

Victoria: $19.50

S.E. Queensland (Brisbane/Gold Coast/Sunshine Coast): $21.50

North Queensland (from/including Rockhampton): $55.00

WesternAustralia/Tasmania/Northern Territory: $45.00 

South Australia: $25.00

Any Australian Island: $100.00 

Two great things about our postage and freight charges:


- We have excellent relationships with major national road express freight companies and Australia Post, so the best freight arrangement is always provided with every order
- Freight is charged as a flat fee per invoice

Orders placed at gift fairs attract a 5% or 10% invoice discount for prepayment, so in many cases this discount will negate most if not all of the freight charges!

Delivery is as important as the product itself – that is why we have engaged the services of 3rd-party logistics company Store Line. They provide swift and competent packing and delivery of your orders. In most cases outside of gift fair activity, they can pack and dispatch your order within 2 business days. Please ensure you identify any specific delivery instructions throughout the ordering process to ensure delivery is successfully executed first time, every time.

Payment terms:

At the moment, we operate on a prepay arrangement. For new customers, it will be a genuine proforma agreement. For existing customers we are happy to extend the terms to payment upon delivery.

If you would like to operate under different payment terms, please contact us here tobi@columbusimports.com.au and we can discuss this on an individual basis.